Shipping Policy

SHIPPING PROCESSING TIMES & DELIVERY ESTIMATES 

We ship your orders out as soon as possible. In general, please allow 1 to 5 business days for order processing. Once fulfilled, items will then be shipped out and may take 2 to 3 weeks to get to you. Associated shipping fees & delivery times will vary according to your location and that of the merchant's.

Email notifications will be sent to you. First, upon completing your order, which would include your ORDER NUMBER, and once the parcel is on its way to you, which will then include your TRACKING NUMBER and the link to the SITE where you can track your parcel. Always make sure to check your SPAM folders for any emails from us.

We usually anticipate a longer lead time due to high order volume during holidays & shipping occasion thus shipping time may be longer.

We are always available should you have any further questions and concerns. You may leave us a message here or reach out to us at hello@krystalgem.com.

IRONCLAD GUARANTEE 

We take pride in the quality of our products and guarantee you will be satisfied with anything you purchase at krystalgem.com.

Our #1 priority is your happiness, we are not happy unless you're happy, thus if for any reason you are not completely delighted with your purchase, just return the product to us within 30 days from the delivery date and we will process an exchange, give you store credit or refund the full purchase price less shipping, no questions asked.

SAFE & SECURE CHECKOUT GUARANTEE

We take your security and privacy very seriously and we carefully protect your information. When you send sensitive payment information via our website, that information is encrypted using industry-standard encryption protocols including SSL Certification. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. On our Shopping Cart page or during the checkout process, you can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Please do not hesitate to leave us a message here or reach out to us at hello@krystalgem.com. for further information on our SHIPPING POLICY.